At Millennium Shoes, we work hard to provide our customers with the best shopping experience possible with the maximum quality control throughout the entire process. But we know that sometimes issues happen. We are here to make sure that our customers’ needs are met with the maximum efficiency and 100% of our attention. Here you’ll find tools and information that will guide you through solving those issues, or answering any questions that you might have.
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Our Internet Office is open: Monday-Friday from 9:00am to 4:30pm PST
Call us at: 1 (800) 971-0009
Email us at: email@example.com
At Millennium Shoes we are always trying to improve our services and maintain the highest quality control possible. If for some reason we are unable to ship your package, because the product is temporarily out-of-stock or damaged - a very unlikely scenario - we’ll provide our customers 3 options:
Our products are shipped from our Distribution Center in Inglewood, CA. Typically all packages ships in 3-5 business days (except for Next Day delivery). If the order contains multiple items, items could eventually ship separately.
For limited time only, Millennium Shoes is offering FREE SHIPPING for purchases of $30.00 or more. This offer is valid only for the contiguous US Territory (Alaska and Hawaii are not eligible). Millennium Shoes uses FedEX (Federal Express) for outbound packages. In some cases, we ship packages using USPS (United States Postal Service). We reserve the right to choose the Shipping carrier.
Fees include Shipping and Handling.
||Delivery time: 5-6 business days|
||Delivery time: 3-4 business days|
||Delivery time: 2-3 Business Days|
Hawaii, Alaska and U.S. Territories
||Delivery time: 7-15 Business Days|
*excludes Nike + Jordan items
Delivery times may vary by location, weather condition and other factors that can’t be controlled by Millennium Shoes. Please visit FedEx.com for updates and estimates.
Millennium Shoes proudly uses USPS to ship packages to APO & FPO military addresses. Expedite shipment is not available. Regular Ground Rates applies for this method of shipment.
We currently only ship within the United States and its territories. We are looking for the best service that is available to ensure delivery expectations to our international customers.
If you’re not satisfied with your purchase, we’ll gladly process a return or exchange within 30 days of the purchase date.
Millennium Shoes will process all exchanges for purchases made up to 30 days from the date of shipping. Some criteria have to be met in order for your purchase to qualifying for an exchange:
* Shipping charges: if a mistake was made on your order that was responsibility of Millennium Shoes, we’ll gladly pay for all the Shipping costs (up to $20.00). Please include a copy of any shipping receipt for reimbursement. For International Orders, please contact our Customer Service department for more information.
You must have a registered account to redeem all discounts, special offers, coupon codes, etc. at time of check-out.
Some of the items in our catalog require a special ordering procedure. These orders are handled as product requests/ inquiries and do not fully gurantee the purchase.
In order to initiate the process, select the size, color and quantity desired on the respective product's page and click the 'request call' button. On the following page, fill out all contact information making sure to complete all required fileds.
Our fullfilment team will contact you soon after the request has been made to complete the purchase via a secure Paypal invoice.
Requests will be acknowledged and replied to the same day during the hours of 9 AM - 4:30 PM PST. Any requests made after stated hours or during the weekend will be handled the next business day.
Order requests are subject to regular shipping prices and are handled separately from normal orders placed through the MillenniumShoes.com shopping cart unless otherwise stated.
Any special promotion, including free shipping offers, advertised on the MillenniuShoes.com website does not apply to these types of special requests unless otherwise stated.
Please see your invoice for the full policy including returns and exchanges and contact our customer service department to initiate any exchange or return if applicable.